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Customer Service Advisor

Job description

We have an exciting opportunity for Customer Service Advisors to be based in the North Shields area.


The ideal candidate will preferably have Car Insurance, Break Down Cover or General Insurance experience but other Customer Service Experience will also be considered.  


The main duties would include 

  • Handling calls on a help desk in line with FCA requirements and the company’s internal processes and procedures 
  • Responding to client emails and dealing with technical queries
  • Effectively managing inbound and outbound calls from clients and prospective clients 
  • Create success by creating an outstanding level of customer service 
  • Arranging policies and dealing with mid-term adjustments to the policies 


Essential Skills and Attributes;

  • Good Communication skills both written and oral 
  • Ability to “take ownership” of possible problem issues before they escalate.
  • Ability to work under pressure when required to react to workloads
  • Ability to work with minimum supervision.
  • Compliant with FCA requirements.
  • Ability to handle multiple products and system platforms
  • IT literate to facilitate efficient production of client documentation and fielding
  • Ability to work supportively and jointly with colleagues taking the lead when necessary.


This is an excellent opportunity to enhance your career within a growing company.

Ref KES-V/4748-NQ8B

Job title Customer Service Advisor

Area North Shields

Salary £18,000 Per Annum

Hours of work Shifts are 9am-5pm and 11am-7am Monday to Friday - 1 in every 3 Saturdays 9am-1pm paid at time and a half.

Permanent / Temporary Permanent

Essential experience or special requirements

Candidates applying will have previous experience in a similar role.

Any other info

If you are interested in this position please click below to apply or contact us for any additional information.

How to apply